Frequently Asked Questions
My size is sold out. Is this still coming in?
We aim to launch as many new outfits as possible every month. Sold out items in most cases no longer come in, as we are always looking for the latest fashion trends. Do you want to stay informed about the new Miss Trésor collections?
Can I change/cancel my order?
Unfortunately no. Once your order has been placed, it is no longer possible to edit or make changes. That is why it is important to check your shopping cart carefully before placing an order.
Can I change my address?
Once an order has been placed, it cannot be changed in our system. Try to contact us as soon as possible at firstname.lastname@example.org. We will try to resolve this, but we cannot guarantee anything.
My order does not work. What now?
Contact email@example.com and tell us where things go wrong (possibly with a screenshot). We are happy to help you further! You can reach us every working day from Monday to Friday from 10:00 – 17:00.
What payment options are there?
At Miss Trésor you can pay with the following payment methods: Visa, Mastercard, Bancontact, Paypal, iDEAL, American Express, Shop Pay, Apple Pay, Google Pay, Miss Trésor Giftcard
My order has been canceled/failed. What happens to the payment?
If your order fails and the money has been withdrawn from your account, this amount is temporarily reserved by your bank. No worries; everything will be automatically refunded within 2-5 working days. If this has not happened, you can contact us at firstname.lastname@example.org.
Discounts and promotions
How do I use a discount code?
Are your favorite Miss Trésor items in the shopping cart? Perfect! At the checking out can you easily your discount code enter. Please note that the discount code is only valid on the items, and not on the shipping costs.
I forgot to use my discount code. What now?
Unfortunately, discount codes can no longer be deducted in our system after payment.
How long does the discount code remain valid?
At the launch of each promotion, you can find the details in the description. Some discount promotions are valid for 24 hours, while others can last a few days. We try to offer as many great promotions as possible.
Can I use two discount codes?
Unfortunately this is not possible. You will have to choose which code works best for you.
Can I use my discount code on sales?
It is impossible to get an extra discount on items that are already in sales.